Why modern incident management needs a proactive approach

Incident management is an ever-present challenge in the tech industry. Whether you’re running a small startup or a massive enterprise, dealing with incidents effectively can be the difference between retaining customer trust and losing it. In a recent Founder & Friends podcast episode between Raygun CEO John-Daniel Trask (JD) and Birol Yildiz, the Co-founder and CEO of iLert, they explored how iLert’s approach to alerting and incident management is helping companies stay ahead.