How Kakao Built an AI-Powered Internal Service Desk with Qdrant

Kakao is one of South Korea’s leading technology companies, best known for KakaoTalk, the country’s dominant messaging platform with over 48 million monthly active users. Beyond messaging, Kakao operates a broad ecosystem of services including maps, mobility, fintech, and enterprise solutions. Helping employees find answers faster without sacrificing precision or control Kakao’s Connectivity Platform team set out to solve a familiar internal problem: employees across the organization needed a faster, more reliable way to get answers about internal systems, APIs, and operational procedures.