Social listening tools are supposed to tell you what people say about your brand when you’re not in the room. Brandwatch does that better than almost anyone, and charges accordingly, through a sales process that starts with a form instead of a price. I’ve spent the last decade around agency and in-house social teams, and I see the same pattern every year: teams buy Brandwatch for consumer research depth, then use maybe a fifth of it while the bill grows a module at a time.