Melange, a patent analytics company, chose Pinecone’s serverless vector database to overcome scalability and reliability issues with their previous self-hosted Milvus cluster. Melange’s core business relies on “high-recall retrieval” to accurately find 6-10 critical “prior art” documents out of hundreds of millions of global patents to win patent litigation cases. The “cost of inaccuracy” is not just legal risk for their clients (with cases averaging $2.3M-$4M in cost and $24M in damages awarded), but also operational risk and engineering cost for Melange.