How to Measure ROI from Voice Agents: A 5-Step Guide

A 5-step guide to measuring voice agent ROI using the formula (annual cost savings + annual revenue gain) divided by annual voice AI cost, plus 7 key metrics: cost per call, containment rate, FCR, AHT, answer rate, CSAT and sentiment, and revenue per call. It cites top adopters reaching impact in 9-12 months and Phonely customer results including TSA Group’s 74% cost reduction and Etech’s 72% cost reduction with 34% FCR improvement.