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CTA: OEMs must tailor in-car payment services to meet individual market demands

calendar_today July 14, 2025 person adam.calland@parkopedia.com (Adam Calland, VP/Global Marketing Director) domain parkopedia

The 2025 Drive Research User Experience Report highlights the need for OEMs to optimise in-car payment functionality to satisfy driver demand and unlock new revenue streams. However, while there are many similarities between the attitudes and service demands of the American and German drivers who participated in this research, there are several significant differences we wanted to highlight. This demonstrates the need for OEMs to tailor connected car experiences to different markets to address local driver needs and avoid losing customers to competition.

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