New enhancements to PagerDuty’s SRE Agent: triage faster without waking a human by Ariel Russo

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how the recent EA/GA enhancements to PagerDuty’s SRE Agent builds towards this vision. AI promise and AI capabilities often diverge, with developers often reporting much faster code production, but not enough change in how incidents are handled. When the rate of change is faster than ever, but the rate of recovery from incidents isn’t moving, developers wind up stuck in firefighting mode. And, when these systems fail, it’s costly.