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How Fast Restaurants Should Respond to Negative Feedback

calendar_today October 8, 2026 person Aley Sibol domain ovation

Quick answer: Restaurants should respond to negative guest feedback within a few hours, and never later than 24 hours. The fastest teams reply while the guest is still in the restaurant or on the drive home. Multi-location brands hold that pace with a written response SLA, automatic escalation when a manager misses it, and a …

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