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Build vs. Buy: The Real Cost of a Homegrown Feedback Tool

calendar_today September 24, 2026 person Aley Sibol domain ovation

TL;DR: Building a restaurant feedback survey takes a weekend. Building a secure, compliant, scalable guest experience platform takes years. Ovation has spent nine years building exactly that for restaurants, with guest recovery, operational insights, reputation management, and more, all in one AI-powered platform.

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