Why 2026 Is the Inflection Point for Insurance AI

Openly CTO Matt Wielbut argues insurance has adopted AI faster than it has learned to trust it, with automations flooding claims, underwriting, and customer service while the technology still hallucinates. He cites OpenAI’s September 2025 hallucination research and the NAIC AI Systems Evaluation Tool pilot launched March 2026, noting Openly made 85 model updates in 2025 (about two per week) and runs a half-dozen models per state across 24 states with fewer than 10 engineers, with NAIC’s November 2026 fall meeting expected to discuss nationwide adoption.