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Why Your Multi-Location Practice’s Missed Call Rate Is the Wrong Number to Track

calendar_today September 8, 2026 person DentalAssist.ai domain opendental

What 8,887 patient calls revealed about front desk measurement, and why the group average hides it. Most dental practices track missed calls. It’s the number every phone system reports; it’s easy to explain, and it feels like it measures something important.

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