Chargebacks Are Costing Restaurants More Than They Realize—Here's Why

Restaurant chargeback rates have surged to 2.5-4.1%, a fourfold increase from historical norms, driven primarily by “friendly fraud” rather than criminal activity. The article identifies seven dispute categories and explains how restaurants can contest chargebacks using operational evidence like order timestamps and delivery logs. Integrated payment systems designed for food service can streamline dispute resolution more effectively than generic processors.