Planning for a CRM switch: What to do when your CRM is being retired

Customer relationship management (CRM) platforms, no matter how prominent they may be, don’t always last forever. Every now and then, a CRM is retired. For example, Highrise closed new subscriptions and stopped updates to its CRM in 2018, and Zendesk announced last year that it will be retiring its Zendesk Sell product in 2027.