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The Best IT Incident Is One That Never Happens. How New Relic Keeps ServiceNow’s CMDB Ready

calendar_today May 5, 2026 person Sudha Krishnamurthy domain new-relic

The Best IT Incident Is One That Never Happens. How New Relic Keeps ServiceNow’s CMDB Ready One number from ServiceNow’s Autonomous Workforce launch stopped people mid-scroll: 90% of internal IT requests resolved autonomously.

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