The Human Infrastructure: How Netflix Built the Operations Layer Behind Live at Scale

By: Brett Axler , Casper Choffat , and Alo Lowry In the three years since our first Live show, Chris Rock: Selective Outrage , we have witnessed an incredible expansion of our live content slate and the live operations that support it. From modest beginnings of streaming just one show per month, we are now capable of streaming over nine shows in a single day, reaching tens of millions of concurrent members. This post pulls back the curtain on the Live Operations teams that enable this rapid scale.