Hello community! Many of you have asked us if it is possible to add agents into various agent groups based on their name. Even though we have this recorded as a feature request, there is a way to do this through the API using a simple script.
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Contact usHello community! Many of you have asked us if it is possible to add agents into various agent groups based on their name. Even though we have this recorded as a feature request, there is a way to do this through the API using a simple script.