Case Study Practice Goals Scale operations seamlessly without increasing headcount Eliminate manual billing burdens and administrative overhead Gain dedicated RCM support to manage metrics and financials Key Benefits Experienced Maintained lean staffing while seamlessly managing increased patient volume and collections Reduced denial rates from 17.9% to 0.6% Maintained a healthy DSO of 26 days despite increased patient volume Background Since its inception, Covington ENT & Allergy Clinic has experienced accelerated growth, expanding its services to include allergy and audiology. To help mana