Case Study Practice Goals Switch from a percentage fee-based system that penalized success Enhance efficiency in charting and billing processes Improve work-life balance for providers and staff Key Benefits Experienced Escaped the constraints of a hospital-based system and prioritized patient care Reduced billing denials and improved claim processing Enabled providers to complete documentation during office hours Background After years in a group practice, Dr. Suzanna Chatterjee-Morris opened her own private practice, River Valley Obstetrics and Gynecology . She faced limitations and financi