How to Support Patients and Collect What You’ve Earned With Rising Healthcare Costs

Why the old approach to patient collections isn’t working With today’s rising costs, patients are likely to arrive at your front desk already financially stressed, confused about what they owe, and quietly deciding whether their visit is worth it. Traditional collection tactics — the 90-day paper statement, the collection agency handoff, the robocall — aren’t just ineffective in this environment. They can damage the patient-provider relationship and drive patients away.