Key performance indicators to track at your medical practice and why Your front desk, clinical staff, and billing office each have distinct responsibilities, but when they work in isolation, opportunities for improvement can slip by. If you align your staff with key metrics, you can identify service gaps, drive accountability, and improve overall performance. Here’s a list of 10 key performance indicators (KPIs) across these three areas that you can use to help your practice run more efficiently and deliver a smoother patient experience.