Engage customers with Teams Phone Agent and custom voice agents built in Copilot Studio

Microsoft announced Teams Phone Agent, which uses agentic voice AI to handle customer service calls by answering questions from knowledge bases, scheduling appointments, and intelligently routing calls with conversation context across 60+ languages. Organizations can integrate custom voice agents built in Copilot Studio for specialized tasks like prescription refills. The feature is available through the Frontier program with consumptive billing based on orchestration type.