The agent adoption gap is real Agents are quickly becoming a core part of enterprise AI strategy. The 2026 Work Trend Index shows 58% of employees are now producing work they couldn’t do a year ago, and AI is increasingly used for analysis, reasoning, and decision-making—not just tasks. While individual capability is accelerating, many organizations are struggling to keep up. The gap isn’t access to AI—it’s how work is designed around it. In customer conversations, we consistently hear three…