Workforce Engagement Management (WEM) MCP tools for Dynamics 365 Service Agent bring workforce actions into Copilot, Microsoft Teams, and Outlook. Supervisors and customer service representatives can manage time-off requests, shift swaps, and shift bids using natural language, with future capabilities planned for schedule visibility, leave balances, and clock in/out experiences. The post Workforce management meets AI: WEM MCP tools for Dynamics 365 Service Agent appeared first on Microsoft Dynamics 365 Blog .
Discovery
Learnings
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Guidance
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Toolbox
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