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Governance in the Quality Management agent is now generally available

calendar_today August 5, 2026 person Harish Tyagi and Shruti Phanse domain microsoft-dynamics

Governance in Dynamics 365 Customer Service helps organizations evaluate outbound emails and attachments against business-defined policies before delivery, reducing risk and ensuring compliant customer communications. The post Governance in the Quality Management agent is now generally available appeared first on Microsoft Dynamics 365 Blog .

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