The Dynamics 365 Customer Service MCP Server is now generally available, enabling MCP-compatible AI clients to securely access customer service data, cases, knowledge, and workflows through a standardized connection model. Organizations can extend customer service capabilities across AI experiences while maintaining existing governance and security controls. The post Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available appeared first on Microsoft Dynamics 365 Blog .
Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available
calendar_today
July 30, 2026
person
Saurabh Gupta, Rushil Vora, Daniel Leblond and Boris Volfson
domain
microsoft-dynamics