Shadow Mode in Case Management Agent lets you evaluate AI on live production cases, without taking any action. The AI agent runs quietly alongside your human workflows. On real, incoming cases it observes, predicts, recommends, and simulates exactly what it would do if it were live.
Trust before you automate: introducing Shadow Mode in Case Management Agent
calendar_today
July 9, 2026
person
Madhuri Somara, Peter Bian and Saurabh Gupta
domain
microsoft-dynamics