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Customer experience leadership in the age of AI: A new operating model with Dynamics 365

calendar_today June 22, 2026 person Darya Mazandarany and Deva Rajamohan domain microsoft-dynamics

The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and what organizations are built to support. The post Customer experience leadership in the age of AI: A new operating model with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog .

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