Email Classification is now generally available in Dynamics 365 Customer Service, using AI to evaluate incoming emails before cases are created. By categorizing messages and filtering non-actionable ones through Automatic Record Creation rules, the feature helps service teams focus on genuine customer issues while reducing queue noise and improving productivity.
Try Email Classification in Dynamics 365 Customer Service
calendar_today
June 3, 2026
person
Soham Ghosh, Saurabh Gupta, and Harish Tyagi
domain
microsoft-dynamics