Email Sentiment in Dynamics 365 Customer Service brings emotional context into the email workflow, helping representatives understand customer tone, respond with empathy, and reduce escalations from the first reply. The post Driving empathetic customer conversations with Email Sentiment appeared first on Microsoft Dynamics 365 Blog .
Driving empathetic customer conversations with Email Sentiment
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May 12, 2026
person
Ramnath Srinivasan, Megha Gupta and Harish Tyagi
domain
microsoft-dynamics