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Introducing Service Operations Agent in Dynamics 365 Contact Center

calendar_today April 30, 2026 person Lily Shelke domain microsoft-dynamics

We are excited to preview Service Operations Agent. It’s a new AI-powered capability in Dynamics 365 Contact Center that transforms how administrators configure, validate, and orchestrate conversations at runtime. The post Introducing Service Operations Agent in Dynamics 365 Contact Center appeared first on Microsoft Dynamics 365 Blog .

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