Builder in the loop: Eric Lake on making AURA smarter after every incident

In this Builder in the loop edition, Mezmo SRE Eric Lake shares why runbook automation is the missing piece for most on-call teams, and how AURA is filling that gap. From connecting to GitHub-hosted runbooks via MCP, to generating new ones after every investigation, to storing memory so the next incident starts with context instead of a blank slate: Eric walks through what it takes to build an agent your team can actually trust.