Why Medicare Advantage member churn is a lagging indicator

By the time a Medicare Advantage member switches plans, the conditions influencing that decision may have been developing for months. Retention problems often begin well before an enrollment period as unresolved issues accumulate and gradually weaken the member’s confidence in the plan. That distinction changes how plans should think about retention: what they measure, when they… The post Why Medicare Advantage member churn is a lagging indicator appeared first on MedeAnalytics .