From Ideation to Automation: The Scoop on Outages

A process that once required a multi-click manual process is now fully automated in real time, with a Global Tech pilot restaurant testing the solution to boost efficiency and enhance the customer experience. by: Chloe Tominac, Manager, Engineering Tech Lead & Lauren Adamonis, Manager, Engineering Tech Lead Quick Bytes: Crew members had to manually mark ice cream items unavailable through a multi-click process, and later use the same process to restore items, which often led to missed updates and customer frustration A real-time automation pipeline was piloted to connect the ice cream machine