Mental Health Leader Spotlight: Ben Hagan of AT&T

Ben Hagan, AVP of Benefits at AT&T (130,000 employees across 51 countries), argues that effective mental health care requires listening to employees, avoiding surface-level solutions, and measuring human impact alongside costs. He advocates for right-sized care options that help employees find personalized support, creating a snowball effect of reduced stigma and increased engagement. AT&T received the Lyra Breakthrough Workforce Mental Health Innovative Company of the Year Award for this approach.