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Delivery Experience Optimization: How AI is Reshaping Last-Mile Logistics in 2026

calendar_today June 22, 2026 person Nachiket Murthy domain locus-sh

Last-mile delivery accounts for up to 53% of total shipping costs. Failed deliveries cost approximately $17.78 each. Delivery Experience Optimization (DXO) is the strategic mandate for 2026: predictive ETAs, address intelligence, and dynamic routing that protect both customer retention and operating margin.

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