How to Improve Live Chat Average Response Time

Let’s be honest, when you’re chatting with a business online, the last thing you want is to feel like you’ve been left on “read.” Whether you’re trying to get help with an order or just have a quick question, waiting too long for a response can be frustrating. That’s where average response time shines in live chat interactions. It might sound like a dry metric, but it’s actually one of the key live chat metrics in customer service strategy.