How our Customer Experience team works in Linear

One of our main goals in Customer Experience (CX) at Linear is to make the support process feel like an extension of the product itself. That starts with meeting customers where they are—places like Intercom, Slack, Slack Community, X, or Reddit—and turning those conversations into part of our product development process. This creates a tight feedback loop between customers and our EPD teams, leading to a better product and moments of delight when users see their feedback realized in the app.