Why we committed to a zero-bugs policy

When we tell people that Linear maintains a zero-bug policy a common response is disbelief. It may sound like a ridiculous approach, but we do it because no other way makes sense. The zero-bug stance means that we address bugs immediately, with the exact number of days depending on the severity: low-priority bugs need to be addressed within 7 days, high-priority bugs within 2. We formalized this approach two years ago. The impetus was actually a bug in a popular consumer app that I had reported