How we built Triage Intelligence

To provide genuinely helpful signals for product decisions, a backlog needs to be well-organized, with similar issues grouped together and labels applied consistently. But organizing a backlog has historically been manual work that doesn’t scale. It tends to depend on the institutional knowledge of a few people who aggregate and classify incoming issues. Last month we launched Triage Intelligence to help product teams handle incoming issues and put them in the right place in the backlog. It uses