How specialty retailers should actually evaluate a POS in 2026

Most POS evaluations get the question wrong from the start. A retailer decides it is time to modernize, and the conversation quickly becomes a feature-by-feature comparison instead of a discussion about how the entire store operates and how to deliver the experience that associates and customers have come to expect. Six months after go-live, the same retailer is stitching that new POS to an inventory system, a merchandising tool, a loyalty platform, and an order management layer, and wondering why their associates still cannot answer a simple question about what is in stock at another store.