Pandora

From Minutes to Moments: How Pandora Keeps Customers at the Center with KWI Retail: Jewelry 37,000 employees Global 66% faster lookups 30 seconds saved per item added to cart 2x faster item-to-cart completion Story Overview Pandora , the world’s largest jewelry brand, wanted to help associates spend less time searching for products and more time connecting with customers. With over 6,700 points of sale worldwide, even small inefficiencies added up, especially when associates had to pause to look up items without barcodes. Caroline, a new associate, described how those pauses broke the rhythm o