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AI B2B Customer Support in 2026: Automating Tier2/Tier3 work

calendar_today February 26, 2026 person noreply@inkeep.com (Omar Nasser) domain inkeep

Most support teams start with a chatbot and end up with a patchwork of AI tools that can’t handle tier-2 or tier-3 work. Here’s how agentic AI platforms consolidate fragmented tools and unlock automation for complex support workflows.

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