The Hidden Cost of “Good Enough” Systems

Picture a typical Tuesday morning at a mid-sized homecare agency. A scheduler is already on her third call trying to fill a last-minute shift. A billing coordinator is toggling between spreadsheets to catch a potential EVV mismatch before claims go out. An administrator is fielding a caregiver complaint about a payroll error from last week. Nothing is on fire. The agency is running. And that,…