Mar 12 , 13:59 EDT Resolved - Our engineers have found the issue causing Closed Conversations not to display in the Closed Folder, and this has now been resolved, You should now find all of those Conversations in the Closed Folder as normal. Thanks for your patience while we worked on getting this one fixed up! Mar 12 , 13:36 EDT Investigating - Our team has identified an issue with the Closed Folder.