Are AI agents just RAG in disguise? 🙈

Typical AI agents demos are awash with examples of bots that answer simple questions. These types of bots, when applied in a customer support setting, act as first line of help for companies that are scaling: customers can get quick best-effort answers, and companies can be a little less inundated. In 2024, the main approach that is in vogue to build this type of capability is Retrieval Augmented…