U.S. Postal Service: Cost-Cutting Initiatives and Other Factors Have Contributed to Declining Service Performance

What GAO Found In 2021, the U.S. Postal Service (USPS) published a 10-year strategic plan, which it has periodically updated, that aims to achieve financial sustainability and service excellence. Since that time, USPS has lengthened the expected delivery times of some First-Class Mail to align with strategic plan initiatives intended to cut costs.