Cybersecurity: HHS Should Strengthen Oversight and Enhance Security Controls for the 988 Suicide and Crisis Lifeline

What GAO Found The 988 Suicide and Crisis Lifeline (988 Lifeline) is managed on behalf of the Department of Health and Human Services (HHS) by a network administrator who oversees the day-to-day operations and ensures that the nearly 220 local crisis contact centers are compliant with the organization’s cybersecurity requirements. HHS partially implemented oversight activities related to cybersecurity for the 988 Lifeline. Specifically, HHS defined oversight roles and responsibilities to monitor cybersecurity control implementation.