National Crisis and Support Hotlines: Contact Volume Increased and Operations Remained Relatively Consistent in 2025

What GAO Found The 988 Suicide & Crisis Lifeline provides free, confidential 24/7 support for anyone experiencing mental health distress, suicidal thoughts, or substance use crises. The National Maternal Mental Health Hotline provides free, confidential emotional support, resources, and referrals to pregnant and postpartum women experiencing mental health challenges. Both of these hotlines, within the Department of Health and Human Services (HHS), are operated by nonfederal entities—primarily by local crisis contact centers and a contractor, respectively—while the Substance Abuse and Mental He