Transportation Worker Identification Credential: Actions Needed to Address Maritime Security Risks

What GAO Found TSA has taken some steps to communicate Transportation Worker Identification Credential (TWIC®) program information with stakeholders. However, TSA relies on an ad hoc communication approach rather than a documented communication plan to determine how to share information with stakeholders. This has contributed to some stakeholders reporting that they experienced declining engagement with and delays receiving key program updates from TSA.