VA Software Asset Management: Adherence to Leading Management Practices Needed to Achieve Intended Outcomes

What GAO Found The Department of Veterans Affairs (VA) has not fully implemented selected leading planning and management practices for its enterprise software asset management (eSAM) program. eSAM is a department-wide effort intended to change how VA manages software assets by, among other things, requiring VA offices to coordinate with, and centrally report software license data to, VA’s IT management organization. This will require a change in organizational practices, given that VA programs have historically acquired their software independently.